CAR RENTAL REVIEWS ON EUROPCAR AT BIRMINGHAM AIRPORT, BHX

Excellent Service

Excellent

The car had damage on it that was not recorded correctly so be careful when collecting the car. As always, check the car yourself thoroughly...

Excellent as usual!

The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again

Excellent. No complaints at all

Car (Peugeot 3008) was excellent and really nicely spec'd. Counter staff at pick up were not overly friendly and at pickup noon existent and i had top seek them out. They didn't even inspect car out give me my return paperwork to sign.

Quick, easy and polite service at the airport terminal. Thank you :)

First time using Easyrentcars and I will definitely be using them again :)

I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.

Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.

Really helpful and friendly staff

I told the staff that I had already purchased insurance in China, but they acted like they didn't know and only acknowledged it after I called the rental company’s customer service. They then said it was just a recommendation.

The car was new and in good condition, returning the car was convenient, the price was reasonable, and there was mutual trust between the customer and the company.

They always recommend unnecessary things and it feels like they want to charge an extra insurance fee.