We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.
It's quite far from the train station platform. If you don't have someone watching your luggage and have to return to load it after getting the car, it can be tiring. The staff is very warm and friendly.
Car and service was exceptional. Everything was super efficient, clean and tidy!
About QEEQ:9.0/10
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