The Drivalia rep was quite rude and unhelpful- really pushed daily insurance of £45 per day and not happy that I didn’t take it - did not know what fuel the car used and told me to look at the cap myself.
“Never again will i rent a car with Easirent, not ever, ever. Bullying, shady business.”
About Easirent:2.0/10
I put the lowest points possible for each category in order to stop anyone else form going through what i went through. I fact the car was okish, and the ease of drop off was fine. The pick up was a bloody nightmare, with a bullying man trying to upsell me Insurance which i didn't need, getting very loud when i finally refused, and as he was trying too deal with 3 other angry people at the same time, it made me very upset, after a 28 hr flight from NZ. Hi name was Krish. Never ever again will I set foot into such a shabby and shoddy business place.
The car (a peugeot 308 Auto) was very good apart from the fitted dash cam which was only stuck on the windscreen, kept coming unstuck and swinging under the mirror. Had to tuck it under the mirror in the end as was a distraction. Take photos of any marks/damage to wheels or bodywork before accepting car to prove innocence on returning. To be fair, Ben suggested that I do that for my protection. Also the Service warning light kept coming on suggesting a service was overdue but still a nice car.
About QEEQ:8.0/10
New to me but the Price Drop Protector worked well on my original booking (Fiesta) but was of no use to me as I had to change the car at the last minute. Great idea though.
The car was fine
Few dinks but to be expected
The tyre pressure warning light was on when I collected the car
Tyres were fine but should have been sorted
But this is a very minor thing
Extremely pushy on upselling insurance. I do a lot of driving and hire a lot of cars yet even I was beginning to question whether I might need extra insurance. It was not a pleasant experience and other people less confident or who couldn’t afford the excess would have been scared into buying it and increasing the cost to five times the original price! I would rather pay more to one of the “big” companies who accept ‘no’ to do I want extra insurance and not worry about the car the whole time I had it. I was told that it would be, I think around the £100 mark plus £75 for every stone chip... I was visiting friends for an enjoyable weekend not having to worry about the state of the roads, the road to the pick up place is a joke! Not again. Not for me thank you.
“Extremely poor customer service, system set up to charge you extra”
About Easirent:5.3/10
Unclear booking process. Took 2 hours to get the car. Firstly we were advised to stay in the wrong queue. Upon getting to the top of the queue we were told the booking was not in the system. It then took over 15 minutes to rectify this issue, and there was no explanation what had happened, even though we were repeatedly asked if we were sure we hadn’t cancelled the booking, despite have a booking confirmation with us.
The Company then refused to use the credit card used for the booking to cover the deposit nor would they take google pay with the driver’s name which resulted in an extra cost of £111.
This was not a good customer experience and I would not recommend this service to others
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Car was fine - customer service- very poor
Relevant Reviews on Easirent in United Kingdom
J.Bentley
-
-
-
-
View more >R.Green
-
-
-
-
View more >S.Vie
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >