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Rental Locations
Review
Good to Know
Last updated on: April 8, 2025
9 Rental Locations
Pickup
Follow the signs to baggage claim, exit airport terminal to the Car Rental Area. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
Telephone
+18449130734
9.2/10 Excellent
400+ ratings, 2 reviews
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Closed
Pickup
The counter of the car rental company is opposite to the exit of the airport, and it is possible to walk to the store following the "Car Rental" sign.
Telephone
+18089356878 / +18089339163
8.8/10 Very good
400+ ratings, 2 reviews
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Closed
Pickup
The counter of the car rental company is opposite to the exit of the airport, and it is possible to walk to the store following the "Car Rental" sign.
Telephone
+18089352898
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
The store is located in Terminal 1.
Telephone
+18772830898
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
The counter of the car rental company is opposite to the exit of the airport, and it is possible to walk to the store following the "Car Rental" sign.
Telephone
+18664342226
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
The Enterprise counter is located across the street from the main terminal. Cars are within walking distance. No shuttle needed. Please proceed to the counter to obtain your rental agreement and vehicle keys.
Telephone
8449130733
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Proceed toward baggage claim, then exit the airport terminal to the Car Rental area. Please proceed to the National counter to receive your rental agreement and keys.
Telephone
8449130732
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Green Motion Hilo Airport offers a shuttle service. Please collect your luggage and go to baggage claim D and call 808-480-3802 for a shuttle to pick you up.
Telephone
+18084803802
8.5/10 Very good
200+ ratings, 0 reviews
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Closed
Pickup
Terminal rental counter and pick-up
Telephone
+18089351298 / +18089339163
AVIS
9.4/10
Budget
8.2/10
Dollar
8.4/10
Alamo
9.3/10
Thrifty
8.9/10
Hertz
9.1/10
Enterprise
10.0/10
Reviewed: March 31, 2025
Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.
Reviewed: July 29, 2024
Very satisfied. We had a small issue and they resolved it efficiently.
Reviewed: March 9, 2024
I chose this company even though it was more expensive, thinking their reputation was worth the extra cost. However, I was shocked by how aggressively the staff pushed insurance when I picked up the car, even though I had already opted for full coverage during booking. When I refused, they tried to take a deposit for the keys, which I also declined. The staff member got really angry and ended up giving us a very old car with many scratches instead of the one we reserved. Thankfully, we had a good time, which made up for the frustrating pickup experience. I booked a Camry but got a very old Nissan.
Reviewed: February 23, 2025
The reserved vehicle was not available, and a different model was provided.
Reviewed: February 2, 2025
The service was excellent, no unnecessary upselling, and the deposit process was straightforward.
Reviewed: January 14, 2025
The car rental service at Hiroshima Airport was excellent.
Reviewed: November 20, 2024
Excellent, will only choose Alamo in the future.
Reviewed: October 21, 2024
The process is simple and very convenient. Just present your driver's license, translation document, and credit card. After the deposit is charged, they give you the key and provide details about the specific parking spot behind the service counter to pick up the car.
Reviewed: October 15, 2024
This was my first time renting from the Thrifty brand, and the service was terrible. The in-car system had no navigation and couldn't even connect to CarPlay. When I encountered problems, they refused to help. There was no delay in picking up the car, but I was given a Mazda CX-5 instead of the Jeep Compass I had reserved, which is not equivalent in class. The staff kept trying to upsell me to a four-wheel drive, which I didn't need since I wasn’t going to any observatories. When paying the deposit and signing the contract, they did not mention the vehicle model mismatch. It was only after I signed that they told me it wasn’t the Jeep but a Mazda. Their attitude was rude, saying I wouldn’t get a car at all if I didn’t take it. I feel this is a common tactic to not provide reserved vehicles and upsell upgrades. On the Big Island of Hawaii, I would not recommend trying smaller rental car brands; their service is rude and unreasonable. I also contacted the booking platform, but they were unhelpful and evasive, claiming they would assist in pursuing a refund for the price difference but never responded. Two days later, they informed me I could go to the original pickup location to exchange for a Compass, which would take 6 hours round trip. Considering the value of vacation time and the additional fuel cost with no reimbursement, I decided not to go. This complaint was eventually left unresolved. I’ve used Zuzuche many times for overseas rentals before, but this experience was extremely disappointing.
Reviewed: July 13, 2024
The car is quite basic and plain, with everything being manual. It has a soft top, which doesn't feel very safe. It's equipped with a V6 engine, likely 3.6L, and the power is decent.
Reviewed: February 5, 2025
Very satisfied with their human-centric approach.
Reviewed: August 3, 2024
I chose Hertz because it's a well-known international rental car company with reliable services in every aspect. The prices are reasonable too. I had already purchased the Super Cover insurance on QEEQ, so there were no additional recommendations made during the process. After swiping the credit card for pre-authorization, the car rental procedures were completed quickly. They explained the important details, and I proceeded to pick up the car. However, you need to proactively request a vehicle inspection. The company will provide an inspection form where you should check for any damages to the vehicle, note them on the form, and return one copy to the rental company. It's also a good idea to upload photos of the car from various angles and any damage points to the QEEQ app as suggested, ensuring double protection.
Reviewed: January 30, 2025
Extremely satisfied with the overseas car rental experience.
It takes up 43% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Hilo Airport (ITO) for the last 30 days.
Lowest rental rates at the Hilo Airport (ITO) is USD 51.91 on average, and can go up to USD 102.63 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Saturday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Hilo Airport (ITO).
* Based on the scheduled pickup time of all bookings from Hilo Airport (ITO).
Most customers book a rental car from Hilo Airport(ITO) for 1 days, showing a short-term journey is popular.
One-way car rentals take up nearly 29% of the total bookings at Hilo Airport (ITO).
On average, Basic Protection costs USD 74.82 per day for Small, USD 82.79 for SUV and USD 97.72 for Large.
Do You Know?
No.1 Source Country
Customers from Hong Kong(China) choose Hilo Airport(ITO) the most as the start point of both their business and leisure journeys.
Quite a Planner
Canada renters like to plan much more ahead, they usually make the online booking 74 days before pickup from the Hilo Airport (ITO).
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9.8/10 Excellent
100+ ratings, 0 reviews
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Closed