CAR RENTAL REVIEWS ON BUDGET AT HILO AIRPORT, ITO

Very satisfied

Excellent service

This is my second time using Zuzuche, so I'm quite familiar with it. The location is very convenient, right across from the airport. I ended up with a Nissan X-Trail, which was easy to drive. The car was in good condition with low mileage, just under 3000 km. An SUV is more reliable for the island since some sections are bumpy compared to a sedan. Although SUVs consume more fuel, it was stable. Drove 600 miles in 4 days and refueled 3 times. Pickup and drop-off both happened at the same place, and the process was efficient and quick. You only need your driver's license, credit card, and passport—no need for a translation or reservation slip. For returning the car, they just checked the mileage and fuel level. No upselling, which was great, and no mention of prohibited areas. No extra driver charges, but the primary driver is responsible in case of any incident.

No particularly good experience

Poor communication, arrogant attitude, and difficult to negotiate even reasonable requests.

The counter staffs were very nice and advanced our car to a Camaro convertible after we reflected the slight defects of the original rented car. We were surprised and satisfied with Budget's services.

Easyrentcars is a user-friendly rental car platform which provides multiple-choice.

Everything went perfect!

Web page easy to use. Full scope of cars and services. Flexible hours of pick up and drop of the car.

Waited in line for over 20 minutes. Even though I had full insurance, they still tried to sell me additional insurance. The staff drove the car up front for pickup, which was convenient. Returning the car was also simple. The car was in good condition with an initial mileage of 22,500 miles. There are many gas stations near Hilo Airport.

It's acceptable

The car was ok for the short time we needed it, overall the car was a pile of junk compared to other cars I have rented, a $10 car with a $5 interior.

The car rental company just bluntly told me that the model I reserved was not available and kept pushing me to pay more for an upgrade. Very dissatisfied.

Super service

Everything (Price, car, service) was super.

Overcharging

We got a new car Mitsubishi Outlander from Budget…. Very happy with the car and the service…. The paperwork was done in 10mins.. very comfortable and happy with tbe car

You get the best pricing from Qeeq. I had done multiple bookings from other websites but then cancelled all my bookings and booked thru Qeeq as i got the best pricing from Qeeq. Also there feature was price tracker is great

Aside from some upselling, he offered an upgrade to a bigger SUV, which was the only notable thing.

The staff's attitude wasn't great.

Unreasonable insurance charges!

There are many people renting from Budget, and the queue can be quite long. No one speaks Chinese, which can be a bit challenging for us since our English is not very good. Luckily, all our orders and requirements were already on the Zuzuche website, so the staff just needed to confirm the order. Returning the car was easy; a staff member came over, scanned the car, and printed a receipt.

The staff were not very friendly.

Convenient pick-up and drop-off with no additional insurance charges.