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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9752901356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9752901356
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CAR RENTAL REVIEWS ON FIREFLY IN SYDNEY

Average rating on Firefly in Sydney: 7.1 /10

T.Roberts

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Wed, Aug 8, 2018
“Excellent service”
About Firefly: 9.2 /10
Like: Staff were great. Friendly and efficient.
Dislike: The car had a transmission fault.. Slightly annoying..

Veronica Defoe

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Reviewed: Wed, Apr 25, 2018
About Firefly: 4.0 /10
I called to ask about the pickup location, but they completely ignored what I was saying and just kept telling me how to return the car. When I got to the counter, the male clerk aggressively pushed for insurance. He said if I didn't buy it, even a tiny scratch would cost me $6000. Who are they trying to scare!

S.KWONG

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Tue, Sep 11, 2018
“really roadworyhy”
About Firefly: 8.4 /10
Like: satisfactorily done the road ttip
Dislike: nothing in particular

TPac

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Sep 10, 2019
“Just too slow at pick up”
About Firefly: 7.0 /10
The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending
About QEEQ: 10.0 /10
All good with Easyrentcars

R.Chow

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Large SUV | Toyota Kluger 7 Seats or similar
Reviewed: Tue, Mar 12, 2019
“Easy pleasant”
About Firefly: 10.0 /10
Was very good. No fuss
About QEEQ: 10.0 /10

Rory Walpole

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Reviewed: Tue, Apr 2, 2019
“Sydney”
About Firefly: 2.0 /10
The original order was over 300 AUD, but at the pickup location it became over 500 AUD. The deposit refund is very slow. It's been a month and I still haven't received it.

S.Zarei

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Thu, Feb 6, 2020
“Excellent”
About Firefly: 8.7 /10
Good and fast
About QEEQ: 8.0 /10
Happy

Chad Kipling

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Reviewed: Sun, Feb 18, 2018
“Sydney”
About Firefly: 6.0 /10
It took more than half an hour to get the car after arriving at the rental point.

M.Strudwick

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Economy | Suzuki Swift 2 doors or similar
Reviewed: Sat, Nov 9, 2019
“Fast and easy”
About Firefly: 10.0 /10
easy and fast
About QEEQ: 10.0 /10
good to use and always the cheapest deals

Trista Cromwell

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Reviewed: Sat, Mar 3, 2018
About Firefly: 6.0 /10
When I booked, it stated pickup at the airport. However, at the Hertz counter they told me it was outside the airport. I waited for the shuttle bus for over half an hour, then at the off-site location, there was only one person attending and I queued for another 30 minutes.

C.Tay

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Economy | Suzuki Swift 2 doors or similar
Reviewed: Sat, Apr 6, 2019
“Value for money.”
About Firefly: 8.0 /10
Long queue at Hertz counter at Sydney airport. There were only two staff. One family held up the line because they didn’t pre book a car. I suggest 3 lines where two would serve customers who have already reserved their cars and just need to pick up.
About QEEQ: 10.0 /10

Georgia Stuart

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Reviewed: Sat, Apr 21, 2018
About Firefly: 2.0 /10
I waited for the shuttle bus for 50 minutes, but it never came. I returned to the rental point and QEEQ said that Hutz would provide the car, but Hutz said they couldn't find my booking and asked me to book another one for 1000 AUD (my original booking was 220 AUD). I called QEEQ customer service, who asked me to wait again. After half an hour without a response, I called QEEQ again, and they said they couldn't reach the Firefly company (if you can't reach them, why list them?). Then QEEQ's overseas customer service asked me to place a new order, so I did and finally got a car. From the time I landed at 2:30 PM to finally getting a car at 5:20 PM, the experience was terrible. Most of the blame lies with Firefly, but doesn't QEEQ have any responsibility? Anyway, I still haven't received an explanation. I suggest that in the future, you rent a car directly upon landing instead of using QEEQ.

Gilbert Foster

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Reviewed: Mon, Oct 7, 2019
About Firefly: 8.0 /10
Not bad, just like Hertz.

R.Yaffe

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Intermediate SUV | Nissan Qashqai or similar
Reviewed: Fri, Nov 10, 2017
“perfect First time experience”
About Firefly: 10.0 /10
Like: I reserved the car with ease, and received an email with all the information I needed, including deposit and what I would need to bring with me. The staff were extremely friendly and went thought all the contract with ,e The Car was extremely clean, with a full tank of fuel.
Dislike: I would have liked to receive the Toll charge as close to the return as possible.
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Samantha Hornby

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Reviewed: Fri, Mar 2, 2018
About Firefly: 8.0 /10
Acceptable

M.Veronese

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Economy | Skoda Fabia 2doors or similar
Reviewed: Fri, Jan 3, 2020
“All good except for the Christmas period pricing!!”
About Firefly: 9.0 /10
Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.
About QEEQ: 10.0 /10
Good consolidator site. Not the easiest site to navigate with discount vouchers unclear on how to redeem.

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