Just too slow at pick up

TPac

Australia

Reviewed: Tue, Sep 10, 2019

About Firefly: 7.0 /10

The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending

About QEEQ: 10.0 /10

All good with Easyrentcars

Firefly

Sydney International Airport(SYD)

Sydney

Australia

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Firefly SYDNEY APT

Gilbert Foster

Australia

1 days rental

Firefly

Sydney International Airport(SYD)

Sydney

Australia

Reviewed: Mon, Oct 7, 2019

About Firefly: 8.0 /10

Not bad, just like Hertz.

Veronica Defoe

Australia

1 days rental

Firefly

Sydney International Airport(SYD)

Sydney

Australia

Reviewed: Wed, Apr 25, 2018

About Firefly: 4.0 /10

I called to ask about the pickup location, but they completely ignored what I was saying and just kept telling me how to return the car. When I got to the counter, the male clerk aggressively pushed for insurance. He said if I didn't buy it, even a tiny scratch would cost me $6000. Who are they trying to scare!

Rory Walpole

Australia

1 days rental

Firefly

Sydney International Airport(SYD)

Sydney

Australia

Reviewed: Tue, Apr 2, 2019

“Sydney”

About Firefly: 2.0 /10

The original order was over 300 AUD, but at the pickup location it became over 500 AUD. The deposit refund is very slow. It's been a month and I still haven't received it.