CAR RENTAL REVIEWS ON THRIFTY IN SYDNEY

Loved the customer service, I did a mistake in booking but they helped settle it on the day.

It was straight forward and reliable, there was no complications in booking which was awesome.

Highly satisfied

Could you refund to me right away?

All good

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

Good booking process, nice and easy!

Excellent service

Very smooth process, always is via Sydney airport. The lady I dealt with on pick up was very friendly and efficient, but on walking in to the office I felt noone really wanted to look up initially, wasn't exactly a great first impression, but as I said, the lady I dealt with was lovely.

I was travelling from India with 2 old age people and 1 infant and I booked car to pick up from Sydney airport and drop off at Canberra. Actually I have booking through qeeq website and when I booked at that time I don't have any physical card or neither anything mentioned about it on website. So when I went to Sydney airport to collect the car the staff member told me he need physical bank card according to their policy . I explained my whole scenario but he didn't convinced. One of my friend with me who having licence and bank card with him but still the staff member has denied to tranfer that booking on his name. He told me to rebooking again which is cost me additional huge amounts. So finally I have to called my friend to get my bank card from Canberra and delivered to sydney airport. When my friend came with the card they don't have any car available and they arranged from domestic airport after wasting another 1 hour. So totally I have wasted a lot of time and money. I don't understand that if I have my licence with me, then what is the meaning of physical card and I told them i will pay through tap on by using the same account. And If physical card is that much important then why they allow to book through website? In some case I think they should also have to understand. They can transfer the car on my friends name but for some extra money they didn't. I will never use this services again.

The car and experience from customer service was amazing!

Easy to use and will be my only go to for hire!

I was given amazing upgrade to Pick up truck, the staff member made our day.

Great product and service, however had small annoyance with booking the car.

Highly satisfied

Quick and convenient, will use again.

Me han duplicado un cobro en mi tarjeta de crédito. ¿Cómo puedo reclamar su devolución? Gracias.

staff not friendly

very helpful til the end

They upgraded me to an SUV automatically, which was great.

Very satisfied.

Not bad.

Very convenient

The big brand rental company is efficient.

The overall service was excellent. There were so few people renting cars that I barely had to wait. It took no more than 10 minutes to record the driver's phone information and get the keys.