We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!
About QEEQ:9.0/10
Easy to book, great online customer service, and great price!
Overall it's okay. The process of picking up and returning the car is simple. There's a paper contract, and you just hand over the keys to return the car—no paper or electronic settlement for the customer.
Mid-sized sedan car was provided as the ‘mystery car’ on arrival. No issues with the car during the 2 week hire period. Easy process at pick up and drop off. Helpful staff and only 5-10 minutes shuttle away from the terminal.
About QEEQ:8.0/10
Easy to navigate and see available options. Best price by some margin. Would use again.
The car handled really well but only after the lane control was turned off.
It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.
“Cheap car rental, got what we paid for. A reliable car”
About ACE Rental Cars:7.6/10
We knew we had paid for a budget car, but hadn’t thought the car we received would be as old looking as it was. The car was probably 10 years or older. That said, the car was very reliable and did its job. However, the age meant the car had many rattles from sun blinds, the dash etc.
I booked a Mazda 2 but got a Tiida with 170,000 kilometers on it. The air conditioning was poor. The return address was wrong as they had moved. It took over 3 hours to find the right place, and I had to pay for an extra day due to the delay.
The vehicle exceded my expectation and was in very good condition and very clean. Pick up and drop off processes were very simple and fast. The staffs were also very helpfull.
About QEEQ:10.0/10
Easy booking process and able to provide choices of vehicles and rental agencies.
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