From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3180791356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3180791356
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ACE Rental Cars, Auckland City Car Rental

ACE Rental Cars 2000+ ratings, 12 reviews

Auckland, Auckland Region, New Zealand

7.8 / 10 Good

ACE Rental Cars - Auckland City Information, Car Rental Instructions & Policies

Address

154 Victoria Street West, Auckland CBD, Auckland, New Zealand

Telephone

+64 9 367 6350 / 0800 502 277

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -13:00
08:00 -16:00
08:00 -16:00
08:00 -16:00
08:00 -16:00
08:00 -16:00
08:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
NZD 5/day
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 10/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 10/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
NZD 10/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 10/day

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Peugeot 3008 Aut.,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Peugeot 3008 Aut.,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

10.9 mi from Auckland Airport

Railway Stations

0.6 mi from Britomart Train Station

Hotels

0.2 mi from Star Victoria Serviced Apartments

0.4 mi from Grand Millennium Auckland

0.4 mi from Avani Metropolis Residences

Other Landmarks

0.3 mi from Sky Tower

0.6 mi from Auckland Harbour Bridge

1.9 mi from Mount Eden Domain

FIND ME A CHEAP RENTAL
Map view of ACE Rental Cars Store Location
coordinates: -36.847979798496 174.75921619835

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Guest Reviews

Total points: 7.8 / 10 Good

  • Vehicle condition: 5.5
  • Vehicle cleanliness: 4.3
  • Spaciousness: 4.5
  • Counter staff: 5.5
  • Pick-up location: 4.6
  • Drop-off location: 4.3
  • Pick-up time: 0-10 mins
  • Drop-off time: 0-10 mins
  • S.Oshiro

    Auckland

    8.3 /10 Very good

    Reviewed: Sunday, December 22, 2024

    I haven’t got deposit fee $750. I was wondering when you will return this cost.
    Read More >
  • D.Johnson

    Auckland

    7 /10 Good

    Reviewed: Sunday, December 22, 2024

    The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell. Disappointing considering the rest of the process was great.
    Read More >
  • GibberdR

    Auckland

    7.7 /10 Good

    Reviewed: Sunday, December 22, 2024

    No information transferred from Easyrentcars to ACE
    Read More >
  • Z.Skolnik

    Auckland

    8.7 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.
    Read More >
  • R.Dsouza

    Auckland

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Awesome people
    Read More >
  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Prix et service
    Read More >
  • Lucy Wyat(t)

    Auckland

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Why was money deducted inexplicably during the rental period?
    Read More >
  • Broderick Lambert

    Auckland

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Overall it's okay. The process of picking up and returning the car is simple. There's a paper contract, and you just hand over the keys to return the car—no paper or electronic settlement for the customer.
    Read More >
  • Abel Pulitzer

    Auckland

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The pickup process was smooth, and the condition of the car was great.
    Read More >
  • Valerie Stilwell

    Auckland

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Perfect
    Read More >
  • Kat

    Auckland

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Friendly and helpful members
    Read More >
  • R.Mazzitelli

    Auckland

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The only issue was ace didn't recognise that QEEQ extra insurance
    Read More >

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