CAR RENTAL REVIEWS ON AVIS IN AUCKLAND

The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!

Very satisfied

The car was new : just 24 km : it was perfect ! No queue at the Avis counter and clear explanations were provided in a very short time.

Very long to proceed on the web site : when I selected a car I got many pages to fill in, then I finished I got an answer than the car is not any more available or the price is actually double ? The opening our of the car rental companies are not provided on QEEQ web site. I had to go on each company web site to be able to find the company suitable with my flights.

Had an incident but did not provide insurance documents

The store's computer had issues on the day of pickup, making us wait for a long time. The Indian manager at the store seemed incompetent, claiming my newly updated driver's license was expired without even checking the translated copy. The situation left me stressed and sweaty due to jet lag. When I wanted to extend the rental, they insisted on inspecting the car in person, making me visit the store for no reason at all as nothing was actually done.

Efficient

We were forced to buy insurance. I told the AVIS staff in advance that we had already purchased insurance on ZuZuChe, but AVIS said we hadn't and wouldn't let us pick up the car without it. Reluctantly, we had to pay. For two cars, each was charged $101.90. When we returned the cars, we tried to explain to the company again, but they refused to refund us, saying we had already signed the contract. We are very dissatisfied!

Renting a car was very convenient, and the service was great.

Very satisfied. Booked a standard version and got a free upgrade to a new hybrid car. Powerful engine, no noise, and saved at least half a tank of fuel.

Quite reliable

I will continue to use AVIS cars.

Very satisfied

I returned the car on time, but they charged me an extra day with no way to file a complaint.

Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.

Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.

Excellent!

The store had a short queue, but the staff was pretty slow and often answered phone calls. Initially, I chose Avis despite being double the price because I wanted a new car and good service. However, the actual cars provided were quite old, one had nearly 40,000 km and the other almost 30,000 km. The Mitsubishi SUV was also outdated. Later in Auckland, I rented from EUROPCAR, and got two very new SUVs with one having 1,500 km and the other 5,000 km. The car features were also excellent.

It's okay

The service attitude is good.

Professional, standard, and worry-free