I rented a medium size car but as there werent any available we got a 6 seats van for 2 people and i couldnt change it for another car. Too big for us!
They didn't inform me that after-hours self-service pickup wasn't available.
This rental company closes in the afternoon, so we couldn't get the car the same day. We had to take a taxi to the downtown hotel, which cost nearly 2,000 yuan round-trip and was hard to find. It took over an hour of walking and taking a taxi to locate it. Don't be tempted by the low prices; it's better to choose big brands like Avis. Also, their cars are not owned by them but are in collaboration with big brands, prioritizing their own customers' reservations.
The car was in good condition and the trunk was large enough to fit two 28-inch, two 26-inch, and one 20-inch suitcase, totaling five pieces of luggage. The store is a bit far from Perth Airport; you need to contact a shuttle, which took some effort. Fortunately, I met an employee from another rental company who helped me call for a shuttle. The shuttle service was great, the vehicle was spacious, and after returning the car, they kindly took us back to the airport. Big thumbs up to the driver (definitely over 70 years old).
I was really impressed with friendly and professional staff members in ACE Rental Cars office at Perth Airport.
Special thank you to Karen! She explained everything very clearly and made me feel really comfortable driving away with the hired car.
Excellent counter staff at ACE Rental Cars Perth. I dropped my phone on the shuttle bus from the return point to the airport, and the team found the phone pronto and immediately sent the bus back with the phone.
Pick up and return were a breeze too, and the car in a fabulous condition.
We originally booked a Nissan Qashqai, but upon arrival, they said there were no cars available and we had to pay extra for an upgrade to a Renault. We had no choice due to time constraints.
Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again
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View more >They didn't inform me that after-hours self-service pickup wasn't available.
This rental company closes in the afternoon, so we couldn't get the car the same day. We had to take a taxi to the downtown hotel, which cost nearly 2,000 yuan round-trip and was hard to find. It took over an hour of walking and taking a taxi to locate it. Don't be tempted by the low prices; it's better to choose big brands like Avis. Also, their cars are not owned by them but are in collaboration with big brands, prioritizing their own customers' reservations.
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