Good

Not professional enough

the staff is very kind and funny i really appreciate them. and the condition of car was so nice

I was provided with a Nissan Qashqai and had trouble with the car not recognising the key multiple times a day for the whole ten day period. When I mentioned it on return the staff member just siad "oh yeah we have that trouble with the Nissans all the time". Well they could have told us about it on pick up. Also the lady on reception was rude when I explained that my partner didnt want to drive the vehicle.

Easy to book, hassle free.

The car isn't available at the airport - you have to get a shuttle, for which I waited over an hour. After I was picked up, the van immediately turned back to the airport to get another customer, at which point we got stuck in the carpark because the driver didn't have any way to pay the fee. The phone staff were terribly rude, no apologies were given, and I got the impression that if I hadn't called the second time I would never have been picked up, even though they knew I was waiting. For comparison, I saw the nobirds van drive past three times while I was waiting for ACE. Not including the time going back and getting stuck.

Staff were excellent. The car was quite old and I was worried at times that it may break down. But it did not. It was well needed.

These guys were fantastic. I lost my confirmation and they were able to help without any issues.