I was really impressed with friendly and professional staff members in ACE Rental Cars office at Perth Airport.
Special thank you to Karen! She explained everything very clearly and made me feel really comfortable driving away with the hired car.
I rented a medium size car but as there werent any available we got a 6 seats van for 2 people and i couldnt change it for another car. Too big for us!
The car isn't available at the airport - you have to get a shuttle, for which I waited over an hour. After I was picked up, the van immediately turned back to the airport to get another customer, at which point we got stuck in the carpark because the driver didn't have any way to pay the fee. The phone staff were terribly rude, no apologies were given, and I got the impression that if I hadn't called the second time I would never have been picked up, even though they knew I was waiting. For comparison, I saw the nobirds van drive past three times while I was waiting for ACE. Not including the time going back and getting stuck.
Staff were excellent. The car was quite old and I was worried at times that it may break down. But it did not. It was well needed.
About QEEQ:10.0/10
These guys were fantastic. I lost my confirmation and they were able to help without any issues.
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Great, no issues, would use again
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