CAR RENTAL REVIEWS ON ALAMO IN PERTH

We got upgraded to a bigger SUV for free! The staff at the pickup counter was very thorough when explaining all the pros and cons of the optional add-ons, her recommendations etc. Dropping off was also very easy as Alamo was the first company you will see upon entering the rental car return area.

I like that the website and mobile site are quite similar, making the filtering, sorting and choosing much easier. The price was also very competitive. I no doubt will be using this site again!

Well done

Smooth

Keep up the good work

Thanks for making car rental a breeze

Booked a car of BMW X1 SUV type but they didn’t have the car available or similar so got downgraded to a Holden astra sedan. The car was in great condition though.

Greta service form easyrentcars.com. Helped with the my questions quickly.

Great service, was quick in and out and on airport too

Easy to use and always the best for price

Only one staff member, long waiting time

Pick-up/drop-off method "In terminal" is misleading as the actual location is at car-rental section. Child seats should be properly installed instead of expecting client who is not familair to install them.

All good.

Easy to find the pickup location. Friendly staff.

Be aware ⚠️ they kept pushing insurance on me. I told them I had insurance from China, but they kept insisting and trying to scare me by saying that if I accidentally scratched the car or someone else did, I would need to pay up to 5200 AUD. They repeated this over and over. Once might be understandable as a job requirement, but then they said I needed to leave a 100 AUD deposit. I agreed, but then they said if I bought their insurance, I wouldn't need to leave the deposit! What kind of people are these? Now I'm worried I won't get my deposit back! Luckily, someone helped me translate, otherwise I might have bought their insurance, which costs more than 200 AUD. The person who helped me said it shouldn't be that expensive, so I didn't buy it! When I picked up the car, they also mentioned a hole in the mirror that would cost 2000 AUD to fix, saying that there are lots of stones on the road. I told them again that my insurance from China would cover it, and they said my insurance was garbage and wouldn't pay me back! My basic English is good enough to understand this! Now I'm worried about leaving the car outside, fearing someone might deliberately scratch it, which would be very troublesome.

The process to collect the car took a while.

I wish there would be more discounts.

Really fuss-free! Love it!

Price Drop protector was awesome!!

The service was just okay, communication was acceptable, but this was the most troublesome car rental experience I've had in years.

Attitude of staff need to be improved to be more helpful and explain more details for 1st time car rental in Perth.

The counter staff not at desk, had to wait 45 minutes for someone to arrive at 10.45am

Meet expectations. Thank you

Meet expectations. Thank you

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Initially had insufficient car seats and had to wait for new one to be delivered, despite pre-booking in advance. Staff unwilling to assist with installation of car seat. Car itself was great however, excellent condition and very clean.

I found the website easy to use and informative

The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.

The rental staff not only arranged the car for us but also personally took us to the parking area to get the car. They gave a detailed explanation on how to use the vehicle. Excellent service.

We got a new car, a kia cerato hatch. Check-in was smooth but the walk from the terminal to the rental booth was a bit far. The direction at the terminal desk was just to go the rental booth without any direction or route map.

Everthing was straight forward and easy. Wasn't sure if the price protector work or not.