CAR RENTAL REVIEWS ON HERTZ IN AVIGNON

Very good

Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.

Very reliable, waited until very late.

Too long time for pick-up, about 28min. No climatisation. No 3m3 available, only one 5m3 too big.

The pickup process was convenient, the car was ready, and it was clean with no odor.

Customer service was very slow, and the local company's English communication is challenging.

The drop-off location was hard to find; it was on the top floor of a parking garage. The fuel gauge of the rented car was broken, and even after filling the tank, the needle didn't move. It was a mistake not to get a receipt from the gas station. I'll be sure to avoid this in the future.

There was no queue, but the African American lady took a bit of time.

Had to wait a long time to return the car and was charged for an extra tank of gas.

They close at 10 PM, and there is a Carrefour nearby with a gas station. The service attitude was quite good. I booked a Renault SUV, but they upgraded me to a Land Rover SUV for free.

Good location, inside the gas station.

The pickup and return process was very convenient, but I had trouble finding a gas station.

Picking up the car was very convenient.

The store is small and they try to upsell.

The car exchange process was very convenient.

Bureaucratic attitude

Service was good, but the staff's English at the Avignon location was not very strong, probably because they get fewer foreign visitors. When signing the receipt, I didn't understand it at first and the explanations were unclear, but I eventually figured it out using my phone to check the numbers. Also, I'm not used to driving a manual car, so I didn't know how to shift into reverse when parking. I had to ask someone on the street for help, which was embarrassing. Don't expect the staff to give you a tutorial, so if you're not familiar with manual cars, it's best to test everything before driving and ask questions immediately if you have any doubts.

First time renting a car, the staff at the counter were very patient in explaining the details. The car was in excellent condition, very clean both inside and outside. The engine runs smoothly.

The staff was nice.

Extremely efficient, the car was ready and we got everything done in minutes. My friends who booked an expensive car through their French friends thought this was even better.