CAR RENTAL REVIEWS ON HERTZ AT AMSTERDAM SCHIPHOL AIRPORT, AMS

Cheerful and clear

No complaints,

Like: Staff was helpful and cooperative. No hassle.

The process was quick, but the attitude was average.

Esquecemos uma bolsa de tommy Hilfer azul no carro comsegue nos ajudar a receber de volta?

Very good

Good

When dropping off the car I was presented with another bill to pay and as running for flight did not have time to question what was all about. I have since emailed and awaiting response. I am still to understand the costs being presented. Just another point not sure if it was the road or car but you may want to check the tracking/balancing as car kept trying to go to the right so made it a little awkward at times. Also after driving for a day, I had to take to garage to check tyre pressure and informed incorrect valve was fitted - I paid for this to be replaced on driver front type.

No comments all worked well

Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.

Amazing Customer services, got me upgraded to a BMW 5 series

Love the website and App

The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.

Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

Convenient car rental location The only rental spot is in the basement floor, which was a bit hard to find.

pudo haber sido mejor una descripcion del uso de los controles del automovil

Deceptive practices and disrespecting customer preferences

Very quick, kind and polite service. Quick check out. Customer service very helpful to extend or amend the booking

Quick to book and good prices

Very good, but it seems they don't accept AMEX credit cards, Visa is accepted.

Mucho tiempo para obtener el coche. Gastos extra que no aparecían en la reserva de Qeeq

The car was great. Service at pickup was ok, at drop off excellent. Car was clean inside but outside mirrors and windscreen were dirty. Overall very good experience.

No issues with the on-site process

The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos.