Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.