Hertz's service is quite good, the car was very new, and when one of our group's cars had an issue, they promptly replaced it

The car rental process went smoothly, the staff was professional, and the car was in great condition.

Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.

The service was very good. Picking up and returning the car were both quick and there weren't many procedures, which made it convenient. I booked a Golf, but it was unavailable, so they upgraded me to a Mercedes A180 for free. I drove over 6000 kilometers, which was quite a pleasant surprise.

When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.