CAR RENTAL REVIEWS ON BUDGET AT AMSTERDAM SCHIPHOL AIRPORT, AMS

The car was excellent ! The staff was super helpful. Really lovely and service oriented people. Specifically, Jodi who helped us with our car is amazing !

Used them before and overall very good service and cars.

Will book and recommend any time if need a car rental in the future.

When picking up the car, I found that the fuel tank was two notches lower. It's the first time I've encountered this, but I was too tired to go back and argue with them.

Персонал особо не содействовал в возврате авто, пришлось 6 раз вокруг аэропорта навернуть, за то знаю досконально окрестности! Почему залог не вернули???

Staff forgot to inform of road closures in airport, so returning the car took an extra 1/2 hour to find returns. But otherwise very efficient.

We booked mini C1 car and we ended up driving citroen c4 spacetour. Lady at desk asked us how many people we rent a car for. We told her that just for 2 of us and that we do not need navigation. And as a result we got car for 7 people with navigation.

The charges were unclear and there were duplicate charges. This is also a problem with the car rental platform, as it showed that all fees except the deposit had been collected. However, upon arrival at the car rental company, I was charged an additional 470 euros for an order that included insurance costing over 1,000 yuan. Very frustrating. I advise against using such rental intermediaries; they are deceptive. Next time I travel abroad, I'd prefer to rent a car directly at the rental site or book through the car rental company's official website. While the prices might appear higher, the total cost is actually clearer and often cheaper. This was an expensive lesson learned.

All good

Good service.

Easy booking

Budget was great. Nice new car, however there was a technical glitch and it got a flat battery and then it took half a day to get sorted out.

Check in was fast even with quite a few customers waiting. Car was absolutely spotless and pretty much brand new. Busget is easy to find in the airport and pick up location is easy to find too.

Good service attitude and easy to find. The staff is very enthusiastic.

Didn't actually rent. They said my translated Australian authorization was expired; very picky.

Several items of damage were not noted on the hire paperwork. I pointed these out when I picked the car up, and although the paperwork was updated manually Budget did not update their records. When I check the car back in, I was told the car was fine and shown the way to the terminal. I was subsequently charged approx €400 for the damage I had previously pointed out. This seemed a little sneaky - no discussion at the car, no email advising the reason for the debit on my credit card. I have discussed with Budget and been advised that I should get a refund in approx 3 weeks. Disappointing.

The front desk service was quite friendly, and both the pick-up and return processes were efficient.

They couldn't provide the Volvo XC60 automatic I reserved and kept asking me to accept another brand's automatic car or a small car with insufficient luggage space. They only kept saying sorry, and communicating through the rental platform did not resolve it. We spent two hours negotiating at the parking lot with two adults and two children. In the end, due to our insistence, we still had to downgrade to another brand but got a promise for a refund of the price difference and no need to refill the tank upon return.

Very satisfied, the vehicle is very new, it's a Lynk & Co 01. The driving experience is excellent.

I have confidence in my driving skills, so I only purchased basic insurance. However, I was required to pay a fee of €143.37 when picking up the car. The staff explicitly told me this was a deposit. When I mentioned that other car rental companies usually require a deposit of €1000-1500, the staff said: 'We only require this much.' During the entire rental period, there were no accidents. However, I received an email stating that there was a scratch on the bumper, with a repair estimate of €170. If I accept the charge, they will deduct it from the deposit, and the rest will be waived. If not, they will charge the full repair cost later. This whole situation is filled with doubts, it seems that this rental company sets a trap for unsuspecting customers. Moreover, the said scratch is on the black plastic part of the bumper, and they did not provide a complete picture of the front of the car, only general and paint-damage photographs as we usually take.

Booked a car from Budget, but at the location, Budget and Avis share the same counter. The car we got had the Avis logo. It was actually a hybrid Toyota Yaris, very new with only 2,000 kilometers on it and fuel-efficient. The car was equipped with CarPlay, making it easy to connect the phone for music and Google Maps navigation.

We arrived at the counter at 6 AM, but had to wait until they started working at 6:30 AM.