CAR RENTAL REVIEWS ON ADVANTAGE AT ORLANDO INTERNATIONAL AIRPORT, MCO

Car was terrible. Was a diesel so finding a gas station to fill up was hard. The heat did not work, the plugs in car did not work, and the check engine light was on pretty much since after we pulled out.

When I picked the car up the attendant stated the car was in perfect condition, this was not correct, I found the rear off side light cluster to be broken, there was a big dent in the front off side hood, the front near side bumper had come away from the clips which meant it was forward of its original position, there was a small dent in the near side rear door, and other little marks which all had to be reported to the attendant before I moved the vehicle. If I and my wife had not noticed these indentations and damage I could have been blamed for them which in turn could have cost us a lot of money, I strongly suggest your vehicles are correctly checked BEFORE being given to a customer. Otherwise the car performed most adequately and was extremely good on fuel, (which I left half a tank in).

Get staff NOT TO LIE about tolls at the airport

Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.

The pick up agent tried to fool me that all gas stations would be empty by the time I return the car to convince me to purchase the gas from them.

Terrible customer services. Tried to tell us we didn’t have 3rd party liability cover and tried to charge us for this and tried to tell us you couldn’t pay cash for tolls and they we had to purchase toll electronic pack.

Easy to use and booj

Absolutely attrocious. Asked if we wanted Additional insurance and road side assistance which we DECLINED but they charged us anyway. Also told us a pack of lies to get us to agreed to ez pass at $10 per day. Total disgrace. Extra charges almost double Car rental charge. Avoid at all costs

I was talked into upgrading the car and thought we had a nice car until we were in the light and noticed the car was pretty dirty, we had to fill the front right tire with air every other day! And also has no wiper fluid! I don’t think these are things we should deal with when renting a car. When we called the customer service during our stay they said there is nothing we can do.

Easy to use.

I initially booked an economy car so I was pleased to be told that the vehicle had been upgraded free of charge. However, unlike most rental agencies at Orlando Airport, I was not given the option of choosing my vehicle from a selection lined up in an aisle. The downside was that the vehicle that had been chosen for me was still being cleaned and after the 9.5 hours flight I had just endured I was not best pleased with having to wait. This was obviously apparent to the attendant who arranged for a clean vehicle to be brought round immediately and adjusted the paperwork very quickly. I was directed to the vehicles parking bay and, along with the contract, I was given a Pre-Rental Vehicle Inspection Form which would have allowed me to make a note of any defects before driving the vehicle (there weren't any). I was quite surprised to find that the vehicle I was given (VW Jetta) was a diesel. I drive a diesel vehicle in the UK so this was fine by me but I know they are not that popular in the US and some people would pointblank refused to drive them. During my four weeks with the vehicle it proved reliable and economical. The return process was extremely simple and well signed posted and took all of 5 minutes.

Well laid out website that was a breeze to navigate. Very competitively priced. Would use again and recommend.

waited over 2 hours for service at counter, only 1 member of staff working taking excess of 22 minutes per customer. Totally unacceptable.

Got a different car than what I booked and no better replacement was available.

Very smooth transition, Thank you.

The Advantage staff at the counter insisted that I need to buy their insurance despite of having super cover insurance and telling me that the police will fine me for not having proper insurance, after I denied he started showing a very bad attitude. I was given a smaller car, dirty and involved in an accident. This is a second time having a very bad experience with Advantage.

Everything was excellent.

The only thing "wrong" with the car is every time we turned on the air conditioner there was a musty smell. It quickly went away - not sure if this is a Florida thing. Other than that - perfect!!!!!

I will be using Easyrentcars from now on. I was a bit skeptical at first because I had not heard of them. There were absolutely no issues whatsoever - AND they had the lowest prices! Now that I am back home I am going to upload my receipt and save an additional $6.00. (Hey every bit helps!) I will refer all my friends to easyrentcars.

Couple of minor scratches and rear indicator block told garage attendant who made a note on pink sljip

Car was in rough physical shape and missing a hubcap.

Our overall review on the hire company during my stay was very good. I was dealt efficiently at the desk and returning the car was simple. Now I've returned to the UK my opinion has completely changed. At the desk I was asked if I required any further excess insurance but I told the agent that I already had that cover through a company in the UK. He seemed fine with that. At that point he asked me to sign the paperwork but unbeknown to me I was signing for the Excess Insurance which I had already told him was not required. At no point did he explain about the insurance so I'd been tricked into buying this cover. An obvious case of misselling but no doubt a good commission for him. The rental car fuel policy was full to full which is normal practice. He recommended that I pay for a full tank of fuel at approx $40 so that I could bring back the vehicle empty with no extra cost. That way when I came to fill up towards the end of the vacation it would be far cheaper than if I had to refill myself-another blatant lie as I filled up on a number of occasions in various parts of Florida and never cost me more than $30. Sounds like another little scam for the rental company. I wasn't of course aware of any of these issues until I returned to the UK. I'm now faced with a bill of $419.72 for Excess Insurance which I'm contesting. Unfortunately their malpractice has spoilt what was a wonderful vacation.

I was told that the vehicle was upgraded I said I didn't want to pay for an upgrade. I was assured it was for the same price. Yet to confirm that as not yet seen my bank statement. I was told I needed more insurance and the gas tank filled option. So giving me an upgrade weakened my resistance.

Easy to book on line. Had no problem there.

On collection the type of car rented not available offered upgrade to salon wanted a higher car for ease of getting in and out which was unavailable.They then tried very hard to sell me extra 3rd party insurance at 14£ a day for 30days this selling pressure after a long flight I could have done without.The attitude of the staff was very poor then had to go to other terminal to pick up car I will definitely never use advantage again.I have been visiting USA for 30years and this was the worst rental company I have ever had the misfortune to book with

Should vet rental companys better

Disappointed with choice of car, paid for SUV and a Jeep was supplied.

Process of booking car was flawless, customer service excellent.