CAR RENTAL REVIEWS ON ONE SWITCH AT ORLANDO INTERNATIONAL AIRPORT, MCO

everything ok

everything as planned

Very courteous and helpful staff smooth pickup from MCO to rental car quick check in process Our flight was delayed, so we called and they held our car no problem, and told us they appreciated us letting them know we'd be late Everything was great

Great! Not only did they have the best rates, they notified us when the rate dropped and automatically applied the price change. Unheard of in this industry

We thought we had a great deal, price wise, for the 4 days we rented the vehicle. But upon pick-up of vehicle (going through/signing of the paperwork), we were unpleasantly surprised that we had (forced) to obtain their liability insurance although we told them that we had our own. That cost in itself costed us more (almost double) than the entire 4-day rental price. :(

I already had the insurance from easy rent cars but the oneSwitch did not accept it and I should over pay 200bucks more for the insurance. Shuttle is not convenient.

The directions for pick up in the email were not accurate. Could not get ahold of the car rental company to coordinate a drop off since my flight was before they open

Helpful friendly

One switch uses illegal practices such as bait and switch. They make you prepay the rental for what you think is a great deal. They told me that I could use my auto insurance because i have full coverage and then when i got there told me i could not because my vehicle was not a 2016 or newer. They charged me $206.00 for insurance. Then they try to bully you into getting a sunpass. TOTALLY RIDICULOUS!!!

Pick up was a disaster. Once there they required an insurance document that was not in the email. They wanted a printout of the coverage and there totals. My card with the policy number was not enough. Total scam! They clam it was stated in the confirmation, which I showed them that it was not. Further, because my wife name was at the top of the specific insurance document and even though I had a copy of the insurance card with the policy number with both my name and my wife, it still was not good enough. I had to have Nationwide send the document. Almost two hours to finally get the car. If I was at the airport, I would have just gone to a more reasonable rental car company. Further they have a printed document stating they only will allow three insurance car companies, Nationwide was not one on the list. I am not sure who is at fault here, Easyrentcar or One Switch.

all set. I'll be back

nice peaple

Excelen venezolanos emprendedores lo recomiendo ampliamente

La mejor de todas

**STAY AWAY** They will force you to purchase their own insurance stating your personal insurance doesn’t have the required coverage (they require $300,000 coverage for property damage)!! Luis’ attitude is HORRIBLE!

excellent service

Excellent customer service, very good quality of people

Car was good. Wish they had given me an upgrade. Overall process was smooth

Good platform and easy process

Car was great. Service was fast but people that works there should smile more. Greet customers.

It was a good platform. But the price drop didn't work on me.

Keywords: scam, thievery, crooks, avoid. This company has a couple different names - Nextcar and OneSwitch. There may have been a third but I can’t remember. They operate in bait and switch mode. You will pay a price upfront (using a service like kayak, extending to something else like Queeq.com) but that will change significantly upon arrival. No insurance is good enough. While standing there, waiting for an eternity, 2 people walked out the door infuriated with the price changes. I would have followed in their footsteps, had I not already been delayed nearly an hour waiting for their ridiculous shuttle to take me to the office from the airport. I was on a very strict time constraints and forced to stay with this service. My $89 rental became $277 with the additional insurance charges and being forced to rent their sunpass box at $11 a day, plus the tolls. If I chose to decline the Sunpass, I would have had to pay each individual toll plus a $25 fee for each one. The exterior is filthy, with trash cans overflowing, the lobby is fairly clean, but bathrooms are disgustingly dirty. I could go on forever about how unhappy I was with this company, but I will just summarize by saying AVOID!

Great service!

I bought my insurance anticipated and was sure that it covered collision and theft, but they make me buy their insurance almost Us30.00 daily plus, minivan wasn’t in good shape inside either exterior, old model. Had a hard time finding the right place.

Really easy going web page and friendly app to rent a car.

The car was much bigger than the one we selected which was fine except for the gas usage. They charged a $1000 deposit even though we purchased coverage through EasyRentCars and had my own auto insurance. They also did not give me a receipt at drop off and then charged me an additional $120 without contacting me or giving me a reason for the additional charges. I would definitely avoid one switch for future rentals.

The car had a slow leak in the front left tire so I had to stop twice to pay money in a air pump machine to fill in up. When you drove slow, you could feel like one of the tires were out of round because you felt like you were riding a horse. Also, it made noise in the back tire area like something was stuck in it but I couldn't find anything. When I was going slow, people around me would motion to me that I had something wrong with the car. It was clean, had plenty of room from 2 people with 2 large suit cases and 2 small and got great gas mileage.