EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

Counter staff was reasonably helpful and polite. Despite my reservations, the car was good and clean.

Waited for an hour to pick up the car

The customer service was excellent.

Pretty good

It's a legitimate company with clear information about the contract and insurance. The car has 41,000 kilometers on it with numerous scratches and peeled paint, but the interior is fine and it doesn't affect driving.

Satisfied

It's okay, but the car is a bit old.

Extremely poor experience. I had to rewrite my review twice because my call wasn't answered on time. I decided to share my experience to help others avoid this. I specifically chose this globally top-ranked rental company, which was more expensive, expecting better service. However, the local service was terrible. I selected an option for two drivers, but when I arrived, they said it wasn't allowed unless I paid extra. Despite the clear information on both the e-voucher and printed voucher, they insisted on calling the boss, which required me to call the rental platform numerous times. Since the rental point was in an underground parking lot with poor wifi signal, I had to make international calls that kept dropping. After several attempts, the rental platform advised me to let the local staff talk, but she refused as she was attending another customer. I had to wait for over ten minutes and make another international call. She still didn’t take the call but suddenly said two drivers were allowed. Ridiculous! The car they provided was much worse than what was stated in the contract, with scratches all over it. It felt like they gave me a damaged car because I had full insurance.

Satisfied

Car was generally well-maintained and also came with a child seat as requested. Pick up and drop off process were very smooth and seamless. Overall a good experience.

Overall, I'm quite satisfied with the service.

all good & met my expectation

Met my expectation

Pretty good

The car rental company provided no service, only handed the car to us. The overall experience was very poor. The staff lacked integrity; they gave me a fast pass card and asked for a 100 yuan deposit. When returning the car and card, they claimed they only received 50 yuan as a deposit. Since they didn't provide any receipts at the time and there was no surveillance, I had no way to argue.

Waited for an hour, nobody answered the phone.

Pickup process was relatively slow, but returning the car was quick!

It's pretty average, a normal transaction. There weren't many requirements while renting, and returning the car was hassle-free. It would be better if they had Chinese service.

Satisfactory

Before renting, I repeatedly asked whether I could return the car at T1, but never got a direct answer. When returning the car, I realized I had left my phone behind and asked the staff for help, but they were uncooperative and had a cold attitude, which made me suspicious. I won't choose Europcar in Malaysia again.

Friendly staff.