CAR RENTAL REVIEWS ON EUROPCAR AT PENANG AIRPORT, PEN

Easy to find. Helpful staff

Enjoying the platform so far

Good, enthusiastic, and attentive

Excellent service.

Like: friendly, efficient,
Dislike: nothing

Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.

Like: I like the staff service and the pricing and condition of the car

It is unreasonable to be informed of a holiday pickup fee only at the counter. I already selected a Sunday pickup when booking online; the fee should be included in the total price.

The car is new. Good.

Good service

Like: the overall experience is great with the car, the pick up and drop-off with super friendly staff.
Dislike: Would provide a very close to description car instead of a car totally off. As booked car is having a higher roof and hatch back. but only got a sedan instead.

They charged extra for picking up the car after 8 PM without notifying in advance! My flight was delayed, which caused the late pickup.

It's a legitimate company with clear information about the contract and insurance. The car has 41,000 kilometers on it with numerous scratches and peeled paint, but the interior is fine and it doesn't affect driving.

It's okay, but the car is a bit old.

Counter staff very friendly and helpfull.

Give me more option with very good deal and price list.

The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.

Like: Free upgrade

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

booking through this app is very easy and convenient. price is reasonable

Very good

Overall, pretty good.

Convenient and easy to use