Terrible experience. They overcharged for fuel. First, they claimed it was because of arriving a few minutes late to the airport, even though I had already paid the late fee. On top of that, the car delivered did not have a full tank of fuel, and I had to argue with the staff for quite a while. Eventually, they told me to refuel according to the fuel gauge. I took a photo and added 30 MYR worth of fuel, but when I returned the car, the staff deducted 25 MYR without notifying me. The attitude of this rental company was extremely poor. I waited for half an hour for the staff to arrive when returning the car. Everyone, please steer clear of this rental company. Never rent a car from them!
When I arrived, Hertz was the only company with customers. There was someone completing their process ahead of me. An employee from Thrifty came over to assist, and everything was arranged fairly quickly.
The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.
I had a wonderful journey. The store gave me an upgraded and modified vehicle, which had impressive power. Since most areas in Kota Kinabalu are mountainous, having a pickup truck was absolutely perfect.
The credit card couldn't process the deposit, so they initially asked me to pay 2000 MYR in cash. I ended up paying 1000 MYR in cash as a deposit. Now it's May 5th, and the deposit still hasn't been refunded.
Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.
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