The overall service attitude was quite good, but there is a significant difference between the vehicle inspection at pickup and return. When picking up the car in a dimly lit underground parking lot, photos were taken of all sides of the vehicle. However, during the return inspection, it took place outdoors in well-lit conditions, and even the lower parts of the front and rear bumpers were inspected. I encountered an issue where they claimed there were scratches underneath the front bumper. There was clearly no collision, and I couldn't provide photos from the pickup because who would take photos of the underside in a dark parking lot? Although no compensation was ultimately required after negotiation, the experience was not great.
Avoid this company at all costs. They stole my laptop—I left it in the car when I returned the vehicle, and when I went back to retrieve it, they claimed there was no laptop. Companies like this have absolutely no integrity. I've reported it to the police and am waiting for their response. Renting a car from them has been a total disaster!
The staff were very friendly. I returned the car with one bar less fuel due to traffic, and I was nearly an hour late! The staff waited for me and didn’t charge any extra fees.
When returning the car, their designated parking spots were full. I sent messages and made phone calls, but no one replied. Feeling helpless, I had to park on the upper level. Then, I walked to their office at the airport, but there was no one there either, so I had to leave the car key in their drop-off box. Three hours later, they sent a message asking why I parked on the second floor, claiming that parking there incurs extra charges and they would deduct the fee from me. I was extremely upset because no one responded when I tried to reach them, and there was no staff at the reception. If they had addressed the issue earlier, the parking fee could have been avoided.
The store is easy to find, the customer service staff have a great attitude, everything was explained clearly. It was my first time driving a right-hand car, and the experience was perfect.
Very satisfied with the car rental experience. Thanks to the rental company for resolving issues promptly and to the staff for their enthusiasm and patience.
The service attitude was extremely poor, with forced charges and impolite customer service. Communication was difficult, and although it was agreed that the car would be picked up at 6 PM, they forcefully charged 162 MYR as an overtime fee, equivalent to a day's rental. Upon returning the car, they charged 150 MYR for cleaning fees and 120 MYR for one missing fuel bar, also applied forcefully. The argument lasted a long time, almost causing me to miss my flight. Avoid this company at all costs—this was the worst rental experience I’ve ever had.
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