CAR RENTAL REVIEWS ON EUROPCAR AT MARSEILLE AIRPORT, MRS

First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.

Excellent service will use again.

The staff at the rental company were very friendly, and the car was brand new.

Average. You can't rush things in France. I rented for the Alfa Romeo, but they said it wasn’t available and gave me a Toyota instead, which was disappointing!

Our automatic order was forcibly changed to a manual due to the claim that the driving license was less than three years old. After much negotiation, we were downgraded to an automatic Peugeot 208 the next day.

Good service

Price drop did not work

I rented a compact SUV, a Tiguan, but they gave me a small SUV, a Toyota CH-R. They told me it was the same category, but when I returned the car, I noticed from the rental brochure that cars in the same category as the Tiguan are actually the Ford Escape or Audi Q5. This is deceptive to consumers, and we had to squeeze five people into this car the entire trip. Additionally, when I rented the car, I asked the counter staff if I could return the car to a different location for free (Charles Train Station in the city center), and they said yes. However, when I returned the car, they charged me 88 euros for returning it to a different location. Very frustrating!

Like: Good clean car Good Value

Very dissatisfied with the service, especially the female manager.

The car exceed our expectation. Was offered an upgrade at a discounted price which was nice. Did mention insurance but wasn’t forced upon us like some other company. Over all the speedy pick up que is faster as we booked via EasyRentCars. Compare to walk in customers but still waited for 45 mins which is not great. Return is a much more speedy affair less than 5 mins. Overall a pleasant experience.

This platform is perfect to book a car highly recommended in fact already done so to friends and family. Will be the first choice to book car abroad.

Absolutely appaling over 2 hours in an over heated over crwoded office with no communication of wait time .THE WORST POSSIBLE WOULD LIKE TO GIVE NO STARS

No problems great servise

Service was average, with a long wait to pick up the car.

It was okay, the queue time wasn’t too long.

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Booking platform is working very well but help center is not.

The website allowed us to return the car at 10:30 PM local time, but when we arrived at the return location a bit after 7 PM, it was already closed. The key drop box was sealed off too. In the end, we had no choice but to park the car in front of the return location and throw the keys into the store. Such an incident caused us significant inconvenience and frustration. Very disappointed, absolutely poor service, terrible, terrible, terrible!

Car was superb Service was excellent More instructions need on sat nav media Was offered the wrong car

They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.

Pretty fast

Too crowded

The queue wasn't too fast. They offer multilingual services but not in Chinese. For those good at English, it’s not a problem. They don't appear to offer free upgrades, but they try to sell paid upgrades, which you can decline if you don't want. Make sure to thoroughly check the car and take photos of any scratches and confirm them with the store. This is very important because even if the car has scratches, they might not be listed on the slip, and you won’t have proof if you overlook them. The car interiors were very clean, which was good. Additionally, the car's performance was excellent, and the vehicles were relatively new.

I love the cars provided with great condition and the time saving process of pick-up and drop-off.