Disaster the woman who attend us! She gave an upgrade and finally it wasnt.
M.Sedola
France
Reviewed: Mon, Jun 17, 2019
About Europcar:8.0/10
They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.
The website allowed us to return the car at 10:30 PM local time, but when we arrived at the return location a bit after 7 PM, it was already closed. The key drop box was sealed off too. In the end, we had no choice but to park the car in front of the return location and throw the keys into the store. Such an incident caused us significant inconvenience and frustration. Very disappointed, absolutely poor service, terrible, terrible, terrible!
I rented a compact SUV, a Tiguan, but they gave me a small SUV, a Toyota CH-R. They told me it was the same category, but when I returned the car, I noticed from the rental brochure that cars in the same category as the Tiguan are actually the Ford Escape or Audi Q5. This is deceptive to consumers, and we had to squeeze five people into this car the entire trip. Additionally, when I rented the car, I asked the counter staff if I could return the car to a different location for free (Charles Train Station in the city center), and they said yes. However, when I returned the car, they charged me 88 euros for returning it to a different location. Very frustrating!
First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.
About QEEQ:10.0/10
Excellent service will use again.
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Customer Service
Disaster the woman who attend us! She gave an upgrade and finally it wasnt.
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