“Poor quality of rental vehicle using third party to book.”
About Budget:5.0/10
Completed faster check in but only one queue so didn't save any time. The hire car was damaged and not very clean but were told to hand it back fully valeted. Felt as it was booked through third party, they were not as interested as with any previous bookings.
About QEEQ:8.0/10
Very easy to use to book hire car.
Poor quality of rental vehicle.
“Better than expected, no pressure at collection over insurance etc”
About Budget:10.0/10
Car was exactly as expected, clean and good condition. Pickup was smooth although no breakdown cover offered which I thought unusual as would have liked the option.
“Exceptional experience overall and thoroughly worthwhile. Will do this again.”
About Budget:9.0/10
Counter staff helpful. Car more spacious than we thought it would be. Comfortable car and ran smoothly. All very efficient. The power of the car engine was less good than we hoped.
About QEEQ:10.0/10
Nothing could have been better. This was a marvellous experience and the price protector worked its magic and we got some money back. The booking process was smooth and efficient and we are delighted with the service and will use again.
Hired car for Northern Ireland whose road signs are mph.
Was given south plates and a Speedo only in kmh
Unusable.
Counter staff told me to email a complaint. Useless
About QEEQ:10.0/10
Horrible ad infested app
Confusing interface
Demands t&c acceptance every login and try’s to sneak in direct marketing
No obvious customer service interface
Car was great, although the steering of the vehicle was a slight concern. I found that it kept trying to recentre after steering in a particular direction. There wasn't any one available at vehicle dropoff to advise.
Not very personable at the Budget desk seemed to be going through a script. Three guys on the desk so not as if they are rushed off their feet, be a bit more customer friendly.
Collection was easy, only thing not happy about was that when I book I was told that I didn't need a credit card but I did and was charged extra for insurance
Got a free udgrade which was very much appreciated. The car was great and the pick up process at the counter incredibly quick. Not sure if this was because I had signed up for the Budget Quick Pass but it really worked. Faultless service and car.
About QEEQ:10.0/10
Never used before but impressed so far. Like the idea the website continues to look for a better price after booking, although yet to see this work in practice.
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