Car in a good condition.

Madeira airport is not very large, and the car rental company is located within the airport. The procedures were quick and there were no issues. Madeira's roads are mostly mountainous, especially in the old town, where many roads have steep gradients of over 30 degrees. If you're not an experienced driver, I really don't recommend driving in Madeira, as the roads can feel like a roller coaster and most people will find them challenging.

The customer service attitude was mediocre.

the car was brand new

i had to claim insurance and the staff from easyrentcars were quite helpful. i have been reimbursed the claim.

The check at pickup to reconcile the faults in the car beforehand were not done at all. Also the document I signed at the drop off was not sent to my email

Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!

Price drop protector was terrific as I saved a little within a couple of days of booking.