Very satisfied

Great attitude and no waiting in line, but the Hyundai eight-seater we booked turned into a Kia seven-seater.

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

I did not deal with any Budget staff, I had to pick up the car from the Avis desk.

I was a bit annoyed that they cancelled my original booking just a couple of weeks before I was due to travel, it had been booked for month, this meant it cost me an extra £300 over the original price/

very good service

give more coupon and promotion