The overall service was excellent. There were so few people renting cars that I barely had to wait. It took no more than 10 minutes to record the driver's phone information and get the keys.
“Good cars to rent but service could have been better.”
About Thrifty:7.0/10
Have difficulty connecting to the in-car GPS system. The staff at Thrifty were of no help as they said they did not know how to operate the system. There was no queue system at the pick-up (eg. queue number ticket). It was based on who the staff saw coming in. If they missed your entrance when they are busy attending to other customers, it was as good as not being in the queue. The company would have known how many pickups to expect, so they need to cater enough staff to manage the pickups instead of making customers wait.
Drop off was a better experience as there was a staff on site to quickly access the car before sending us off us within 10 minutes.
About QEEQ:7.0/10
Could not provide more help as QEEQ is 3rd party platform. Needed to know more about changing the drop off timing and venue but QEEQ could not provide any answers or advice. Just redirtected to Thrifty.
Thrifty were very busy and I had to wait about 30 minutes for the vehicle.
They had upgraded me to a larger size.
The vehicle had obviously been washed quickly but was presentable.
Staff were friendly and advised me of the delay.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Thrifty in Australia
Bertram Nahum
-
-
-
-
View more >S.Koh
-
-
-
-
View more >Mildred Micah
-
-
-
-
View more >M.McBeath
-
-
-
-
View more >Golfmacca
-
-
-
-
View more >