CAR RENTAL REVIEWS ON DOLLAR IN WASHINGTON D.C.

Like: I liked the time spent picking up the car. The attendant was quick but still friendly and had me on my way in no time. Was also very helpful.
Dislike: There was nothing that I didn't like.

2-hour wait time in line

Cannot guarantee the car model, long waiting time to pick up the car.

First time using, very satisfied.

Extremely satisfied

Like: 10 out of 10
Dislike: Nothing not to like. Everything was top notch.

My experience on pick up was OK, then I drove the first car I was given a Nissan Reg# 2073 WQ, I drove the car out of Dollar and it did not sound right so I took the back to Dollar straight away, there was some reluctance to find another car for me, but was given a Honda Reg# 9ZR 443 witch I was thankful for but there for around 30min getting the second car I left Dollar for a second time and no problems with the car went on my way some what unhappy. The return too Dollar did not go well at all, before taking the car back I had had it cleaned and valeted and filled up the fuel tank, on getting back to Dollar return area there was a gentleman, witch he did not turn out to be a gentleman, and 4 to 6 men standing in car return, the so called gentleman who I will call (Man#1), Man#1 started too process the return of the of the Honda Reg# 9ZR 443 he scanned what he was to scan while I got my suitcase from the trunk of the car, on going back to the drivers side Man#1 was sitting in the drivers seat shaking his head he got out of the car and in front of all the men standing around and people returning there rental cars started to shout "this car is stinking of smoke" on the top of his voice he then directed his still load remarks to the men standing around, there was talk in a language I did not understand, Man#1 then directed his comments to my he said "You have been smoking in this car" I then informed Man#1 "that I have not smoked in the car as I do not smoke" his reaction to me informing him that I do not smoke was one of I don't believe you, I did inform him that a passenger got in the car with a cigarette and I had informed the passenger that it was a rental and there was no smoking in the car the passenger put the cigarette straight away, but Man#1 still on the top of his voice he kept ranting this car smells of smoke in front of people retuning there cars, and same at the desks it made me feel belittled.

All good on your side

Average

Good

Like: The vehicle was exactly what we reserved,we have a little problem,we had to change the oil,but it was a 40 minute of "trouble",everything else was great.
Dislike: The time what we spent finding out on customer service what to do with a car when the engine control lamp showed up.

Dropped off car and a family member picked me up at drop off center with a rental car from a different company. Dollar attendant refused to let us out of gate. Tried to claim it was one of their cars. Was rude and uncooperative. Took over half hour to get a manager to get gate opened for us.

On the first day, I was attended by a Vietnamese man with a poor attitude. He said I hadn't purchased third-party liability insurance, but my booking on the rental platform clearly included it. He insisted on selling me the insurance, which made me suspicious of either him or the platform. I called the rental platform, and they said Dollar was lying to push their insurance and assured me that if an accident happened, Dollar would be responsible. Dollar, on the other hand, told me I could drive without insurance, but the rental platform would cover accidents. It was a frustrating experience with both parties passing the buck over a minor insurance issue. Dollar also promoted the e-pass because I was traveling from Washington to New York, and an e-pass was economical due to numerous and expensive tolls in the East. The first car available was a rundown Nissan with a nearly detached bumper. I didn't notice the condition during pickup but later realized and returned it for a replacement. Despite Dollar claiming it was fine, I insisted on a new car and got a Chrysler, which was much better. The Chrysler was great to drive, much better than the Japanese car.

There were no preferred vehicles at the lot, only group vehicles. I almost couldn't rent the car because Bank of China credit cards do not support $0 purchase test. Fortunately, the emergency support from the rental company suggested that I make a small purchase. I bought a tank of gas, and the payment test succeeded. Although the Korean clerk was not very friendly, he let me try three times. Huge thanks to the emergency support team.

Line was long for pickup, but well worth the wait

Always works great, and the price was fantastic

Very satisfied

The lady at the pick-up counter was probably having a bad day. The car itself was fine, ran smoothly and I had no problems Dropping off in JFK was a bit of a mess as there were too many cars being returned at the same time, and only 1 staff working (who was very hardworking)