-

Be aware ⚠️ they kept pushing insurance on me. I told them I had insurance from China, but they kept insisting and trying to scare me by saying that if I accidentally scratched the car or someone else did, I would need to pay up to 5200 AUD. They repeated this over and over. Once might be understandable as a job requirement, but then they said I needed to leave a 100 AUD deposit. I agreed, but then they said if I bought their insurance, I wouldn't need to leave the deposit! What kind of people are these? Now I'm worried I won't get my deposit back! Luckily, someone helped me translate, otherwise I might have bought their insurance, which costs more than 200 AUD. The person who helped me said it shouldn't be that expensive, so I didn't buy it! When I picked up the car, they also mentioned a hole in the mirror that would cost 2000 AUD to fix, saying that there are lots of stones on the road. I told them again that my insurance from China would cover it, and they said my insurance was garbage and wouldn't pay me back! My basic English is good enough to understand this! Now I'm worried about leaving the car outside, fearing someone might deliberately scratch it, which would be very troublesome.

The counter staff not at desk, had to wait 45 minutes for someone to arrive at 10.45am

Meet expectations. Thank you

Meet expectations. Thank you

We got a new car, a kia cerato hatch. Check-in was smooth but the walk from the terminal to the rental booth was a bit far. The direction at the terminal desk was just to go the rental booth without any direction or route map.

Everthing was straight forward and easy. Wasn't sure if the price protector work or not.

Attitude of staff need to be improved to be more helpful and explain more details for 1st time car rental in Perth.