CAR RENTAL REVIEWS ON SHOUQIZUCHE AT BARCELONA AIRPORT, BCN

Spent two hours looking for the Shouqi Car Rental company, it doesn't exist. Chose a Chinese car rental company for convenience, but ended up being served by a foreign company. Everything costs money. The GPS that was supposed to be free cost 60 euros. My friend clearly bought insurance and they claimed he didn't. Rented an Alfa Romeo but got a Buick instead, and they insisted it was a similar model. Faced many issues while returning the car. They claimed something was missing from the glove compartment, which I never even opened. They charged my card 300 euros, and I have no idea when I'll get a refund. Very disappointing, never renting from here again.

Pretty good

The deposit was not refunded on the spot.

The deposit wasn't refunded on the spot.

Too few car options

The service was patient and meticulous, and communication was timely.

The staff were highly unprofessional and unclear about the contract details. They couldn't explain whether insurance was included. They aggressively pushed for an upgrade, and after I refused, they ignored my reasonable requests, causing a huge loss. They blamed the agency, saying the contract couldn't be modified because the order was placed through the agency. So the car could be upgraded but not the mileage limit?

Satisfied

Neither the app nor the local service mentioned an airport construction fee, but I was charged over 200 when I returned home.

Good, decent. The car had many scratches and damages on the exterior, which made the inspection process more difficult.

Very satisfied