CAR RENTAL REVIEWS ON SURPRICE RENT A CAR AT GATWICK AIRPORT, LGW

Best car hire company I have used, never heard of them before, but always will use in future

Good guys. Shame about the pickup time. They were trying to help another client, but cars are 15mins off site and had to wait

Waited for ages for office to open as dropping off another customer. Found the office hard to find from the instructions. Hated the shuttle bus system - I think I overreacted; others might find it fine. Friendly and helpful staff.

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Good service, they upgraded my car when I arrive with the huge luggage.

Great apps on car booking

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

No concerns.