I had 2 people with limited mobility travelling with me. The car was supposed to be ready from 3pm, and it was 4.50pm when it was ready. 10 minutes for it to be ready became 1 hour. Car was waiting to be cleaned, while other cars that were not waiting for rental were being cleaned. Staff had no interest in expediting the cleaning of the car until I eventually lost my patience. A very bad customer service experience.
Chris at Easirent was very helpful and went over and above his role. I heard some negative reviews about Easirent but experienced none of them. Will definitely use them again - if they remain competitive!
Annoyed with the excess, policy, cost me more to reduce the excess than the weeks hire. Your policy of blocking the entire excess is not a way of encouraging repeat business. I have an annual policy for covering any eventually. In hindsight I should have left the office and lost the115 pounds instead of reducing the ecxess. I was left feeling robbed and foolish.
Staff were helpful but there was a long wait for service and for the car to be brought round from storage and handover. The car was good value for money but the interior was dirty and stained.
“They take £1500 car Deposit ok that’s fine then take £95.00 out off you Account for petrol”
About Easirent:5.0/10
The staff I found we’re very unhelpful the impression they gave me was to get as much money as possible out of you
Maybe you need to employ more English people and not eastern Europeans as I felt I wasn’t in England they seem to have no personality
Plus the car they gave me had been in a previous accident
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