Excellent car, got to experience the self driving side of it!
A.Nguyen
United States
Reviewed: Sun, Jul 14, 2019
About Alamo:10.0/10
It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.
About QEEQ:10.0/10
Booking was very clear and easy to understand, the price drop didn’t really work for us as the price didn’t drop although the price of our rental was cheap anyways.
The service was very good, and the staff did not engage in any sales tactics. The car had many scratches, but they were documented after communicating with the staff. There were no issues during the return process.
The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted.
During the drop-off, they insisted that we write down the mileage, which was never required before.
Overall, the car rental experience was very satisfactory. The price was affordable, and the car we rented was almost new with only around 1200 miles on it. There was a gas station nearby the store, and the pick-up and drop-off procedures were smooth. We purchased the most comprehensive insurance on QEEQ, and at the store, we only bought an additional $4.99 Roadside Assistance Protection (RAP), which is optional. After returning the car, we conveniently took the Alamo shuttle to the airport.
About QEEQ:10.0/10
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Excellent car, got to experience the self driving side of it!
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