The car provided was not the one I booked. I booked an E-class but was given a Series 3, and they even asked for extra money. You’ll never get the car you originally booked. Never. Never...
“Comany Policy means that you are made to wait 2 hours”
About Alamo:8.0/10
Booked whilst standing in the Alamo premises que, due to an issue with another car hire company ,But the company policy meant I was made to wait 2 hours before being allowed to pick up the car. Even though it was ready to be picked up immediately.
No lines, but it took more than an hour to process my order, extremely inefficient.
The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat.
This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.
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