The car provided was not the one I booked. I booked an E-class but was given a Series 3, and they even asked for extra money. You’ll never get the car you originally booked. Never. Never...
The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.
No lines, but it took more than an hour to process my order, extremely inefficient.
The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat.
This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.
Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.
About QEEQ:10.0/10
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