Next time we book a car rental and pay online, I hope the process is seamless, allowing us to skip the queue entirely and quickly pick up the car without any delays.
The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.
The attitude of Budget in Seattle was quite good. They might have realized we were returning customers through our conversation, so they didn't dare push additional charges.
QEEQ booked the wrong car model for me, but Budget was kind enough to upgrade me for free.
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