The booked BMW 2 Series wasn't available, and switching to a Peugeot or Fiat required an additional 15 euros per day. Changed to a Lexus UX, and the price jumped from 184 euros to 800 euros. After negotiating for a long time, lowered it to 470 euros. This was the worst car rental experience. Waited in line for 45 minutes only to find out none of the reserved cars were available. They were upgrading vehicles, and customers were not happy, leading to arguments.

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company

Best check-in service I have received with a rental car company.

Car was changed to Fiat 500, no issues with that. Paid for both my wife and myself to drive car, insurance docs backed this up, Budget refused to sanction my wife driving as they claimed we hadn't both hired the car. Will not use this company again, as any questions were met with "unable to help" and apparent language difficulties, although demanding extra payments were easily said.

GPS was not good. Rest all ok. Counter staff will make you worry and sell additional insurance even if we have take full protection from easycar.

Booking platform is good. No issues.