The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport.
It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.
About QEEQ:10.0/10
Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money.
Easyrentcars was very helpful with helping us deal with a problem we had with the rental company
The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.
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Customer Service
Frustrating and upsetting from Budget
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