CAR RENTAL REVIEWS ON BUDGET AT FLORENCE INTERNATIONAL AIRPORT, FLR

Great friendly service

The staff was supportive. Masi & Viola were good fellows. But they charged me Rs. 5500 for fuel worth of Rs. 800. Mis use of pre authorization.

Why did the store charge €70 more than the quoted price on the rental platform?

We were handed the keys with no pre check condition of car and sent off to a huge car park to find it... 2 groups with 4 young children... I managed to picture all of the scratches and dents however my brother in law after 10 mins of looking was so stressed with not being able to find his car in 30+degree heat that he forgot. He was charged on return for small scratches on the car which were on a precheck sheet, he refused to admit to and was told that he needed proof or he would be fined ...I was then shown my precheck sheet which the same man said I had made extra scratches that he had no record of, fortunately I then produced the (unbeknownst to him)photos I took which showed these marks and It was painfully obvious that he was trying to con me.. I had also just witnessed an elderly lady being fined for chips of the paintwork and she had no evidence otherwise. I would have thought a precheck walk around should be standard prior to hiring any vehicle, not an inquisition when returning.. a very disappointing end to a lovely holiday . Please respond to this complaint prior to my posting on trip advisor in 48 hours.

Terrible experience

The car was upgraded.

GPS was not good. Rest all ok. Counter staff will make you worry and sell additional insurance even if we have take full protection from easycar.

Booking platform is good. No issues.

The car was in good condition and the location was easy to find. The bill was clear and communication was smooth.