We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.

The rental and return process was very convenient

No Chinese service available, they aggressively promoted additional insurance and extra services like fuel exemption returns. During pickup, they did not guide us to the parking spot, inspect the car together, or direct us to the parking lot exit, they just handed over the keys. Worse, I rented a Nissan Xtrail but received a Hyundai Tucson, which are not in the same class. The vehicle length difference is 20 cm, yet the price remained the same, which was very disappointing.

As expected from a top-ranked company, both pick-up and drop-off were very professional. Hertz includes full insurance, which is very convenient!

Like: Freindly staff easy to use
Dislike: nothing