We thought we were getting a RAV 4, but they tried to give me a Mitsubishi asx, too small so we paid an upgrade to an outlander. When I asked about the Rav 4, they said that is not what I ordered.

very good

The booking and checking process was smooth. The staff at europcar were friendly and helpful. Had some difficulty in finding the car in Bay Area among sea of cars so can improve on this process if possible. We were offered a different car to one that was booked,but it was a good car in this case so no complaints.

Easy rent cars enabled us to get the best car and price so no complaints.

Received upgrade, so exceeded

$5500 in case of insurance claim.

Like: Excellent service, would surely book again