CAR RENTAL REVIEWS ON EUROPCAR AT CAIRNS AIRPORT, CNS

Ford Puma was extremely frugal on fuel and easy to operate.

N/A

Counter not located at the international terminal. Quite abit of a hassle walking over to the domestic terminal with 2 young children both below the age of 5, plus luggage for the entire family.

Counter was busy but experience was smooth

Price Drop thingy??? No i guess

Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child

Europcar people did an excellent, friendly job. The car category we ordered wasn't available, so they upgraded us to an Equipe SUV with a cheerful smile and no ifs or buts.

There weren't many issues with renting the car, except that after returning it, daily charges were made to my credit card for four consecutive days. When I contacted customer service to find out why, they kept saying they were coordinating with the rental company, but after four days, there was still no resolution. It was terrible, and I had to freeze my credit card. They said the charges were for toll fees, but I rented three cars at the same time, all took the same route, and the other two cars weren't charged. Only mine was charged every day after returning it. Really strange.

Easy process, good car

Easy

all are great

Like: Friendly staff and easy pick up and return proccess

Like: Was very happy with the whole experience. Happy that the car seat was installed. Happy with the vehicle and the customer service. Will use again.
Dislike: As always, prices could be improved :)

Like: Professional friendly service
Dislike: Nothing

They falsely claimed that I didn't return the car with a full tank. I refueled on the way to the airport and even provided the receipt, yet they lied.

Good service, very nice car but terribly expensive. $2,000.- for 8 days driving 222km just to get around is very expensive!

Booking was easy and kept us informed

Like: freindly efficient staff

Currently filing a claim regarding reimbursement for a flat tire. Currently ongoing.

$5500 in case of insurance claim.

Had to purchace extra cover at counter.

We got a free upgrade from sedan to semi suv

Great car. Good explanation of insurance.

Great value

相手方の都合で無料でアップグレードしてくれました。早朝ですと、国際線の受付に人がいません。国際線の受付カウンターまでカートを押すと約10分、それが気にならないなら、おススメです。国際線にある各社の半額で借りられました。保険の説明などあり、多少の英語力はマストです。

特に無しです。約束通りでした。