Great Trip, Always Use QEEQ

The staff were friendly and easy to communicate with.

I always use this service; it's economical.

The service was excellent, and they upgraded the car for us.

The reception was very good. There was a lady at the front desk and a gentleman inspecting the car. I was very satisfied because I only had a UnionPay card, and my VISA card was left at the hotel. The gentleman who inspected the car even accompanied me to the hotel to get the card (300 THB service fee). This also helped me get familiar with the driving conditions in Koh Samui. However, when returning the car, there was no one at the front desk to receive the car in the morning at the airport, and the guy who inspected the car earlier was nowhere to be found. I couldn't find anyone responsible and had to call to complain! Moreover, I had a flight to catch. The most annoying part was that I gave him a 150 THB tip, I returned the car with a full tank of gas, but after I got home, they charged me 420 THB for fuel (though I later disputed this through the rental car company and got it back, one thumbs up for that!). Overall, it was satisfactory, but it felt a bit like a good start with a poor finish!

Pickup: The procedures took over 20 minutes as the staff's English was very poor, making communication difficult. Additionally, other staff members were aggressively selling additional insurance. Returning the car: The location was very hard to find, so I had to park nearby and wait for someone from the rental company to drive it. The middle-aged, slightly overweight man who helped claimed there was a scratch on the car, which was already there when I picked it up, and charged me 1500BHT. Due to time constraints, I initially paid him 300 RMB to avoid missing my flight, but later returned to confront him and the staff. The man had not reported the payment to the company, and it was clearly an attempt to pocket the money. After some discussion, the duty manager returned the 300 RMB to me. Tips: Ensure you record the car's condition when picking it up and video any discussions if issues arise. The wait time was very long, there was no upgrade to a better model, UnionPay cards were not accepted, it was not a self-service pickup, there was no Chinese service, it was not available 24/7, there was no free shuttle service, no door-to-door service, not a self-service drop-off, and there was no nearby gas station, plus there were attempts to upsell.