The service attitude was excellent and very thoughtful. The queue arrangement was particularly reasonable.

Satisfactory

The company is pretty good, with warm and convenient service. However, during this rental, the counter staff kept insisting on adding insurance, saying that the previously included insurance did not cover crashes. Thinking of many people's complaints, I insisted on not buying, and found out it was the right choice.

The staff were very friendly, the car was in great condition, and pick-up and drop-off were fast and convenient.

The front desk said the booked car model was not available and tried to upsell a more expensive model instead of trying to solve the issue within the booking terms!