There were long lines, but it was faster to use the self-service kiosk and I didn't have to listen to insurance upselling.

Very convenient and efficient

There was a free shuttle from the airport to the car rental company, which was very convenient. The staff on the bus were friendly, but they do expect tips, which is understandable considering their hard work. The staff at the rental company were okay. However, there was one dissatisfaction: on the website, different prices were listed for small, medium, and large SUVs. But when we arrived, we found that as long as you paid for a 5-seat SUV, you could pick any car of the same specification. Had we known this, we would have paid for the cheapest SUV and chosen a bigger car. The parking lot had no management, and the car keys were left inside the cars. You just find your car and drive out to register at the exit.

It's okay, the pickup was a compact JEEP SUV, called Compass domestically, not the Grand Cherokee.

The service was great, but the car exchange point in downtown San Francisco was hard to find. However, it’s not easy to find anything in San Francisco because of the one-way streets and complex traffic rules. It took me 30 minutes to find a spot just 300 meters away. I recommend returning the car at the airport if possible.